SW
Sakeemah W
1 reviews | Active since Jul 2019
04 Sept 2026, 16:50
I received a text fr...
I received a text from someone stating I have requested to terminate my fibre service, the person was dismissive and unhelpful and just told me to contact my service provider
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Webafrica's replyOfficial
04 Sept 2026, 16:59Hi Sakeemah,
We understand how concerning it must be to receive a message indicating that a fibre service termination has been requested, particularly when the interaction left you with more questions than answers. This is certainly not the experience we want for our customers. Having reviewed the account, we do not see any cancellation requests currently logged. To help us investigate this further, could you please send us a private message with a copy of the full text message you received? We'd like to analyse the contents and determine where it originated from so that we can provide accurate guidance.We're here to help and would appreciate the opportunity to take a closer look.
Warm regards,Webafrica Crew
We understand how concerning it must be to receive a message indicating that a fibre service termination has been requested, particularly when the interaction left you with more questions than answers. This is certainly not the experience we want for our customers. Having reviewed the account, we do not see any cancellation requests currently logged. To help us investigate this further, could you please send us a private message with a copy of the full text message you received? We'd like to analyse the contents and determine where it originated from so that we can provide accurate guidance.We're here to help and would appreciate the opportunity to take a closer look.
Warm regards,Webafrica Crew
Webafrica's reply04 Sept 2026, 16:59
Official
Hi Sakeemah,
We understand how concerning it must be to receive a message indicating that a fibre service termination has been requested, particularly when the interaction left you with more questions than answers. This is certainly not the experience we want for our customers. Having reviewed the account, we do not see any cancellation requests currently logged. To help us investigate this further, could you please send us a private message with a copy of the full text message you received? We'd like to analyse the contents and determine where it originated from so that we can provide accurate guidance.We're here to help and would appreciate the opportunity to take a closer look.
Warm regards,Webafrica Crew
We understand how concerning it must be to receive a message indicating that a fibre service termination has been requested, particularly when the interaction left you with more questions than answers. This is certainly not the experience we want for our customers. Having reviewed the account, we do not see any cancellation requests currently logged. To help us investigate this further, could you please send us a private message with a copy of the full text message you received? We'd like to analyse the contents and determine where it originated from so that we can provide accurate guidance.We're here to help and would appreciate the opportunity to take a closer look.
Warm regards,Webafrica Crew