I reached out to WebAfrica's billing team today needing to shift my debit date from the 1st to a couple of days later

I reached out to WebAfrica's billing team today needing to shift my debit date from the 1st to a couple of days later. Kyle assisted me and was excellent throughout: patient, polite, and thorough in explaining exactly how the payment arrangement process works. He walked me through the fact that a formal payment arrangement request had to be submitted for approval (24–48 business hours). Kyle stayed responsive and courteous the whole way through, gave me a clear reference number to quote for the follow-up, and made sure I knew exactly what to do next. It's rare to get support that's both this friendly and this transparent. Great experience, thanks, Kyle! 👊🏽👍🏾