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Tasneem T

1 reviews | Active since May 2026

06 May 2026, 16:47

I reached out to Webafrica on Thursday to get fibre installed, and by Monday the line was already pre-installed and ready to go that kind of turnaround time is seriously impressive

I reached out to Webafrica on Thursday to get fibre installed, and by Monday the line was already pre-installed and ready to go that kind of turnaround time is seriously impressive. From the start, the process has been smooth, efficient, and clearly handled by a team that knows exactly what they’re doing. What really stood out for me was the level of service from the agent assisting me. They’ve been consistently helpful, responsive, and proactive keeping me updated, providing feedback, and making sure I’m always in the loop regarding the next steps, including the router delivery and ETA. It’s rare to feel this confident and taken care of as a customer, but Webafrica has delivered on every level so far. Fast setup, clear communication, and genuinely great service exactly how it should be. I’m now just awaiting the router delivery to complete the process, and based on how everything has gone so far, I have no doubt it’ll be just as seamless.

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Replies (1)
Webafrica
Webafrica's reply06 May 2026, 16:51
Official
Hi Tasneem,
Thank you for taking the time to share such your experience with us. It’s really rewarding to hear that the installation process felt smooth and efficient, and that the communication and updates along the way gave you confidence and peace of mind as a customer. Feeling informed and taken care of, especially during something as important as getting connected, is exactly the experience we aim to create. 
Warm regards,
Webafrica Crew