I put in a order for Wi Fi on Friday 14 February and made an upfront payment

I put in a order for Wi Fi on Friday 14 February and made an upfront payment. The same evening they let me know that they received my payment but could not continue to test my vumatel line at my address. Saturday morning I had a conversation with Neo, one of their agents. He took me through the whole process and discovered, after asking for photos from Vumatel ONT box, that the ONT box was not on and that's the reason why they had problems testing the vumatel line. Monday, midday, my router was delivered. Thanks Neo. After installing the router, I could not connect to the wifi and make contact with them through WhatsApp. Zimi was the agent coming to my rescue. I can not over emphasize the good manners and way of talking to me. Thank you Webafrica for excellent service with excellent people.