I paid for service I didn't get at WebAfrica

On the 30 November 2025 I decided to try WebAfrica because I had a problem with Vumatel/Flycool, on this day I paid for the service which cost me R429 and I received an sms that everything was successful and was given the username and password but the problem was I couldn't connect to the wifi and I noticed them immediately that's when my nightmare started I couldn't get through to their call center lines on their live chat I even emailed them from the 30 November up until the 15 December 2025 no one could assist me I would be transferred to this agent to another agent and was not given any reference number I would hold the line for more than 2 hours but nothing and on this date still don't have wifi which I paid for,when I went to the profile they created I found out I was registered to a wrong address I am so disappointed I even went to their offices in Woodstock and was told that they moved out there 5 years ago and I went to Montigue garden that office was closed,WebAfrica's service is very poor 😢 I decided that to give up my money because no one was willing to help me and they acknowledge that the mistake was done by the agent that was registering me but they failed to give me back my money, they failed to return my calls,sms,emails. I regret the day I signed for WebAfrica and I wouldn't recommend it to anyone.