SJ
Sarel J
1 reviews | Active since Apr 2014
29 Apr 2026, 15:31
I orderred a new 250mbps line on 7 April
I orderred a new 250mbps line on 7 April. They gave me again a 100mbps line. Despite hours on chats with them. New ONT and new router I still only have 100mbps. They eventually concurred on Manday 27 Aoril that I only get 100mbps. Still not resolved after 48 hours. Pathetic and frustrating.
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
29 Apr 2026, 15:48Hi Sarel,
We understand how frustrating and disappointing this experience has been, especially after ordering a 250 Mbps line and continuing to receive only 100 Mbps despite multiple chats, a new ONT, and a new router. Having to spend hours following up, only to be told days later that the service is still incorrect, is understandably exhausting and not the experience you should be having. Your query has been submitted for review, and we are currently consolidating feedback from the relevant teams to understand exactly where the breakdown occurred. Once this has been reviewed and we have clear confirmation, we will reach out to you with an update and the next steps toward resolution. Your experience has also been shared with our Service Quality Team for review and improvement, as it’s important that issues like this are addressed properly and do not continue unresolved.
If you need any additional support in the meantime, you’re welcome to continue engaging with us via direct message on Hello Peter.
Warm regards,
Webafrica Crew
We understand how frustrating and disappointing this experience has been, especially after ordering a 250 Mbps line and continuing to receive only 100 Mbps despite multiple chats, a new ONT, and a new router. Having to spend hours following up, only to be told days later that the service is still incorrect, is understandably exhausting and not the experience you should be having. Your query has been submitted for review, and we are currently consolidating feedback from the relevant teams to understand exactly where the breakdown occurred. Once this has been reviewed and we have clear confirmation, we will reach out to you with an update and the next steps toward resolution. Your experience has also been shared with our Service Quality Team for review and improvement, as it’s important that issues like this are addressed properly and do not continue unresolved.
If you need any additional support in the meantime, you’re welcome to continue engaging with us via direct message on Hello Peter.
Warm regards,
Webafrica Crew
Webafrica's reply29 Apr 2026, 15:48
Official
Hi Sarel,
We understand how frustrating and disappointing this experience has been, especially after ordering a 250 Mbps line and continuing to receive only 100 Mbps despite multiple chats, a new ONT, and a new router. Having to spend hours following up, only to be told days later that the service is still incorrect, is understandably exhausting and not the experience you should be having. Your query has been submitted for review, and we are currently consolidating feedback from the relevant teams to understand exactly where the breakdown occurred. Once this has been reviewed and we have clear confirmation, we will reach out to you with an update and the next steps toward resolution. Your experience has also been shared with our Service Quality Team for review and improvement, as it’s important that issues like this are addressed properly and do not continue unresolved.
If you need any additional support in the meantime, you’re welcome to continue engaging with us via direct message on Hello Peter.
Warm regards,
Webafrica Crew
We understand how frustrating and disappointing this experience has been, especially after ordering a 250 Mbps line and continuing to receive only 100 Mbps despite multiple chats, a new ONT, and a new router. Having to spend hours following up, only to be told days later that the service is still incorrect, is understandably exhausting and not the experience you should be having. Your query has been submitted for review, and we are currently consolidating feedback from the relevant teams to understand exactly where the breakdown occurred. Once this has been reviewed and we have clear confirmation, we will reach out to you with an update and the next steps toward resolution. Your experience has also been shared with our Service Quality Team for review and improvement, as it’s important that issues like this are addressed properly and do not continue unresolved.
If you need any additional support in the meantime, you’re welcome to continue engaging with us via direct message on Hello Peter.
Warm regards,
Webafrica Crew
SJ
Sarel J's updateReviewer Update
30 Apr 2026, 07:06I was contacted telephonically and my line was fixed at last. Thank you.
SJ
Sarel J's update30 Apr 2026, 07:06
Reviewer Update
I was contacted telephonically and my line was fixed at last. Thank you.
Webafrica's replyOfficial
30 Apr 2026, 09:36Hi Sarel, that’s really great to hear, we’re glad the team was able to get hold of you and finally get the line issue resolved. It’s a relief when things are properly fixed after the back-and-forth, and we appreciate your patience while it was being worked on.Thanks for letting us know, and we’re happy to see it’s now up and running as it should be. If anything comes up again, we’re here to help.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply30 Apr 2026, 09:36
Official
Hi Sarel, that’s really great to hear, we’re glad the team was able to get hold of you and finally get the line issue resolved. It’s a relief when things are properly fixed after the back-and-forth, and we appreciate your patience while it was being worked on.Thanks for letting us know, and we’re happy to see it’s now up and running as it should be. If anything comes up again, we’re here to help.Warm regards,
Webafrica Crew
Webafrica Crew