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Nocawe N
1 reviews | Active since Apr 2026
14 Apr 2026, 08:30
I ordered a Vuma Reach Fibre with them, made a payment on the 28/02/2026 then on the 3rd of March after a payment was made they told me that they are installing in Khayelitsha and completed a refund for me on the 06/03/2026 but till now I haven’t received
I ordered a Vuma Reach Fibre with them, made a payment on the 28/02/2026 then on the 3rd of March after a payment was made they told me that they are installing in Khayelitsha and completed a refund for me on the 06/03/2026 but till now I haven’t received my money, I did a follow up with them they promised me that I will get my money in 2 weeks time, the month of March ended with nothing, I tried to get a manager to call me they told me that a call back has been scheduled for me from a manager 2 weeks ago, till now yesterday when I spoke to one of their agent they told me to wait another 2 weeks, all I want from them is my R429.00 that I paid to them on the 28/02/2026 that is all
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Webafrica's replyOfficial
14 Apr 2026, 08:44 Hello Nocawe.
Thank you for taking the time to share this with us.
We completely understand how frustrating this situation must be, especially as you’ve been waiting since your refund was initiated in March and have not yet received the funds as expected. Delays in refund processing and a lack of clear follow-up are not the experience we want for you.
We have already reached out to the relevant teams handling all Vuma Reach refund cases. They will be following up directly with Vumatel regarding your specific refund submission and will provide us with an update as soon as feedback is received. We will ensure this is actively tracked until your refund is fully resolved.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply14 Apr 2026, 08:44
Official
Hello Nocawe.
Thank you for taking the time to share this with us.
We completely understand how frustrating this situation must be, especially as you’ve been waiting since your refund was initiated in March and have not yet received the funds as expected. Delays in refund processing and a lack of clear follow-up are not the experience we want for you.
We have already reached out to the relevant teams handling all Vuma Reach refund cases. They will be following up directly with Vumatel regarding your specific refund submission and will provide us with an update as soon as feedback is received. We will ensure this is actively tracked until your refund is fully resolved.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew