PM
Patrick M
1 reviews | Active since Feb 2023
14 Apr 2026, 16:11
I not happy with you...
I not happy with your service, I send a complain last night about my network connection issues but till now is yet to be resolved, last month it was the same
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Webafrica's replyOfficial
14 Apr 2026, 16:32Hello Patrick,
We understand how frustrating this must be, especially as you’re experiencing repeat connectivity issues and are still waiting for a resolution after already logging a complaint last night. It is completely understandable that this ongoing disruption is affecting your trust in the service.
After reviewing your area, we can confirm that there is currently an outage due to damaged fibre infrastructure, which is impacting connectivity and is why restoration is taking longer than usual. Vumatel’s technicians are actively on-site and working to resolve the issue as a priority, as multiple users in the area are affected.
We appreciate your patience while this is being resolved. If you need any further assistance or updates, you’re welcome to send us a direct message on Hello Peter and we’ll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating this must be, especially as you’re experiencing repeat connectivity issues and are still waiting for a resolution after already logging a complaint last night. It is completely understandable that this ongoing disruption is affecting your trust in the service.
After reviewing your area, we can confirm that there is currently an outage due to damaged fibre infrastructure, which is impacting connectivity and is why restoration is taking longer than usual. Vumatel’s technicians are actively on-site and working to resolve the issue as a priority, as multiple users in the area are affected.
We appreciate your patience while this is being resolved. If you need any further assistance or updates, you’re welcome to send us a direct message on Hello Peter and we’ll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply14 Apr 2026, 16:32
Official
Hello Patrick,
We understand how frustrating this must be, especially as you’re experiencing repeat connectivity issues and are still waiting for a resolution after already logging a complaint last night. It is completely understandable that this ongoing disruption is affecting your trust in the service.
After reviewing your area, we can confirm that there is currently an outage due to damaged fibre infrastructure, which is impacting connectivity and is why restoration is taking longer than usual. Vumatel’s technicians are actively on-site and working to resolve the issue as a priority, as multiple users in the area are affected.
We appreciate your patience while this is being resolved. If you need any further assistance or updates, you’re welcome to send us a direct message on Hello Peter and we’ll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating this must be, especially as you’re experiencing repeat connectivity issues and are still waiting for a resolution after already logging a complaint last night. It is completely understandable that this ongoing disruption is affecting your trust in the service.
After reviewing your area, we can confirm that there is currently an outage due to damaged fibre infrastructure, which is impacting connectivity and is why restoration is taking longer than usual. Vumatel’s technicians are actively on-site and working to resolve the issue as a priority, as multiple users in the area are affected.
We appreciate your patience while this is being resolved. If you need any further assistance or updates, you’re welcome to send us a direct message on Hello Peter and we’ll gladly assist.
Warm regards,
Webafrica Crew