LL
Lezaam L
1 reviews | Active since Apr 2026
27 Apr 2026, 13:13
I needed to change my password ASAP and started the WhatsApp conversation with the chatbot who gave me a few options of which to choose from
I needed to change my password ASAP and started the WhatsApp conversation with the chatbot who gave me a few options of which to choose from. I selected an incorrect option but the person who answered assisted me to the correct department. I was assisted by Mbali who changed my password I'm no time. She stayed connected until I was satisfied.
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Replies (2)0
Replies (2)
Webafrica's replyOfficial
28 Apr 2026, 10:12Hi Lezaam,
Thank you for taking the time to share your experience with us. We’re really glad to hear that, despite the initial chatbot selection, the transition to a consultant was smooth and that Mbali was able to assist you quickly and efficiently with your password change.
It’s great to know that Mbali stayed connected until you were fully satisfied and ensured everything was resolved without delay. That level of ownership and follow-through is exactly what we aim to deliver. Your feedback will be shared with our Service Quality Team for review, so Mbali’s excellent support and the overall experience can be recognised and reinforced.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your experience with us. We’re really glad to hear that, despite the initial chatbot selection, the transition to a consultant was smooth and that Mbali was able to assist you quickly and efficiently with your password change.
It’s great to know that Mbali stayed connected until you were fully satisfied and ensured everything was resolved without delay. That level of ownership and follow-through is exactly what we aim to deliver. Your feedback will be shared with our Service Quality Team for review, so Mbali’s excellent support and the overall experience can be recognised and reinforced.
Warm regards,
Webafrica Crew
Webafrica's reply28 Apr 2026, 10:12
Official
Hi Lezaam,
Thank you for taking the time to share your experience with us. We’re really glad to hear that, despite the initial chatbot selection, the transition to a consultant was smooth and that Mbali was able to assist you quickly and efficiently with your password change.
It’s great to know that Mbali stayed connected until you were fully satisfied and ensured everything was resolved without delay. That level of ownership and follow-through is exactly what we aim to deliver. Your feedback will be shared with our Service Quality Team for review, so Mbali’s excellent support and the overall experience can be recognised and reinforced.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your experience with us. We’re really glad to hear that, despite the initial chatbot selection, the transition to a consultant was smooth and that Mbali was able to assist you quickly and efficiently with your password change.
It’s great to know that Mbali stayed connected until you were fully satisfied and ensured everything was resolved without delay. That level of ownership and follow-through is exactly what we aim to deliver. Your feedback will be shared with our Service Quality Team for review, so Mbali’s excellent support and the overall experience can be recognised and reinforced.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
28 Apr 2026, 10:13HI Leezam, sounds like this came at an urgent moment for you, so it’s good to hear things were still handled smoothly even with the chatbot routing at the start. Once Mbali stepped in, it’s great that she was able to sort the password change quickly and stay with you until everything was fully sorted.
If you need anything again, we’re here to help.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply28 Apr 2026, 10:13
Official
HI Leezam, sounds like this came at an urgent moment for you, so it’s good to hear things were still handled smoothly even with the chatbot routing at the start. Once Mbali stepped in, it’s great that she was able to sort the password change quickly and stay with you until everything was fully sorted.
If you need anything again, we’re here to help.
Warm regards,
Webafrica Crew
Webafrica Crew