WW
Wesley W
1 reviews | Active since Apr 2026
11 Apr 2026, 11:29
I needed assistance of changing my wifi password and after 3 days of frustration trying on my own I tried WebAfricas chat option and within 15mins Jessie was polite, accommodating and assuring all of which I really needed and she was able to assist withi
I needed assistance of changing my wifi password and after 3 days of frustration trying on my own I tried WebAfricas chat option and within 15mins Jessie was polite, accommodating and assuring all of which I really needed and she was able to assist within 5mins of communication with her and even afterwards she was still professional, accommodating and i was very impressed and satisfied. In the service industrie especially in this country we are so often frustrated and displeased but Jessie was a breath of fresh air and represented or made WebAfrica alot more pleasing to deal with. Thank You Jessie for your professionalism and being such an asset to WebAfrica🙏
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Replies (1)
Webafrica's replyOfficial
13 Apr 2026, 09:44Hi Wesley, we really appreciate you sharing this, and what a great turnaround experience.
After 3 days of frustration trying to change your WiFi password on your own, it must have been a huge relief finally getting through to support and having everything sorted so quickly. It’s especially good to hear that within minutes of engaging, Jessie was able to step in calmly, guide you through it, and resolve it in just a few minutes.
What stands out most is not just the speed of the help, but the way you were treated throughout the interaction, polite, reassuring, professional, and patient even after the issue was already resolved. That kind of service makes a real difference, especially when you’ve already been struggling for a while.
We also really value your honesty about the broader service experience in general, and it’s encouraging to hear that this interaction genuinely shifted your perception in a positive way.
Thank you for taking the time to highlight Jessie’s support, it’s moments like these that reflect the kind of experience we aim to deliver consistently.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply13 Apr 2026, 09:44
Official
Hi Wesley, we really appreciate you sharing this, and what a great turnaround experience.
After 3 days of frustration trying to change your WiFi password on your own, it must have been a huge relief finally getting through to support and having everything sorted so quickly. It’s especially good to hear that within minutes of engaging, Jessie was able to step in calmly, guide you through it, and resolve it in just a few minutes.
What stands out most is not just the speed of the help, but the way you were treated throughout the interaction, polite, reassuring, professional, and patient even after the issue was already resolved. That kind of service makes a real difference, especially when you’ve already been struggling for a while.
We also really value your honesty about the broader service experience in general, and it’s encouraging to hear that this interaction genuinely shifted your perception in a positive way.
Thank you for taking the time to highlight Jessie’s support, it’s moments like these that reflect the kind of experience we aim to deliver consistently.
Warm regards,
Webafrica Crew
Webafrica Crew