I need installation

Hi I am Algernon and would like to lay a complain. I sign up with Vuma webafrica for fibre. The first time they came out for installation. Wrong address, second time wrong and did the installation. Still wrong address. Everytime I ask how far are they only then they jump on it and Everytime coming back with excuses. I lost a day's money. I ask them to come out and see that I don't have anything in my house. They don't want to. I offer even to pay that person for the day to show them that there was no installation done. Only on Monday they allocated the payment. When I phone Vuma. They told me they waiting on webafrica to do the payment and it's almost to months I did the payment. I really need this to be sorted. Can you please assist. I have all the chats since last month up until today. I even request for there manager to phone me. I'm still waiting till this day.

Please help