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Ziphezinhle
1 reviews | Active since Aug 2026
24 Aug 2026, 18:08
I made payments on t...
I made payments on the 14th of August, and I submitted the required documents last Friday, but I still haven't received the router Instead, I just found out the order was canceled in which I didn't cancel, so now im requesting a refund With doing so the chat agents started ignoring me 30 minutes passed and I had to start a new conversation with atleast 3 chat agents where on the third one I finally got assistance and my request for a refund was approved saying they will get back to me in 5-7 business days
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Webafrica's replyOfficial
25 Aug 2026, 08:41Hi Ziphezinhle,
We can appreciate how disappointing this experience must have been, particularly when you started the process expecting a straightforward sign-up and instead found yourself having to navigate an unexpected cancellation and delays in getting the matter resolved. This is not the standard of service we aim to provide, and we recognise that the experience fell short of the level of support you should have received.We’re glad that your refund request was eventually approved, but we understand that reaching this outcome should not have required so much effort on your part. We take feedback like this seriously and will be sharing your experience with our Service Quality Team so they can review where the process fell short and what can be improved to help prevent a similar experience in future.If you need any assistance while the refund is being processed, please send us a direct message via Hello Peter and we’ll be happy to assist.
Warm regards,
Webafrica Crew
We can appreciate how disappointing this experience must have been, particularly when you started the process expecting a straightforward sign-up and instead found yourself having to navigate an unexpected cancellation and delays in getting the matter resolved. This is not the standard of service we aim to provide, and we recognise that the experience fell short of the level of support you should have received.We’re glad that your refund request was eventually approved, but we understand that reaching this outcome should not have required so much effort on your part. We take feedback like this seriously and will be sharing your experience with our Service Quality Team so they can review where the process fell short and what can be improved to help prevent a similar experience in future.If you need any assistance while the refund is being processed, please send us a direct message via Hello Peter and we’ll be happy to assist.
Warm regards,
Webafrica Crew
Webafrica's reply25 Aug 2026, 08:41
Official
Hi Ziphezinhle,
We can appreciate how disappointing this experience must have been, particularly when you started the process expecting a straightforward sign-up and instead found yourself having to navigate an unexpected cancellation and delays in getting the matter resolved. This is not the standard of service we aim to provide, and we recognise that the experience fell short of the level of support you should have received.We’re glad that your refund request was eventually approved, but we understand that reaching this outcome should not have required so much effort on your part. We take feedback like this seriously and will be sharing your experience with our Service Quality Team so they can review where the process fell short and what can be improved to help prevent a similar experience in future.If you need any assistance while the refund is being processed, please send us a direct message via Hello Peter and we’ll be happy to assist.
Warm regards,
Webafrica Crew
We can appreciate how disappointing this experience must have been, particularly when you started the process expecting a straightforward sign-up and instead found yourself having to navigate an unexpected cancellation and delays in getting the matter resolved. This is not the standard of service we aim to provide, and we recognise that the experience fell short of the level of support you should have received.We’re glad that your refund request was eventually approved, but we understand that reaching this outcome should not have required so much effort on your part. We take feedback like this seriously and will be sharing your experience with our Service Quality Team so they can review where the process fell short and what can be improved to help prevent a similar experience in future.If you need any assistance while the refund is being processed, please send us a direct message via Hello Peter and we’ll be happy to assist.
Warm regards,
Webafrica Crew