Ii
Isaac isaac.malabo
1 reviews | Active since Apr 2026
30 Apr 2026, 21:40
I love Webafrica, though there's a room to improve
I love Webafrica, though there's a room to improve. Please at technical support, resolve the problem asap and I think it should be on direct calls that typing on WhatsApp. Typing on WhatsApp can be frustrating because it can take the whole day to solve your problem. What we customers need is speed in terms of fixing our problems.
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
04 May 2026, 08:43Hi Isaac,
Thank you for taking the time to share your honest and constructive feedback with us. We appreciate your kind words about Webafrica and also acknowledge your concerns around the speed of technical support and the frustration that can come with resolving issues over WhatsApp when urgent assistance is needed. Your point about the importance of faster resolution and more direct support options is clearly noted and understood.
This feedback will be shared with our Service Quality Team for review, particularly around technical support response times and channel effectiveness, as insights like yours help drive meaningful improvements. Our focus remains on improving speed, clarity, and overall resolution efficiency for all our customers.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your honest and constructive feedback with us. We appreciate your kind words about Webafrica and also acknowledge your concerns around the speed of technical support and the frustration that can come with resolving issues over WhatsApp when urgent assistance is needed. Your point about the importance of faster resolution and more direct support options is clearly noted and understood.
This feedback will be shared with our Service Quality Team for review, particularly around technical support response times and channel effectiveness, as insights like yours help drive meaningful improvements. Our focus remains on improving speed, clarity, and overall resolution efficiency for all our customers.
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 08:43
Official
Hi Isaac,
Thank you for taking the time to share your honest and constructive feedback with us. We appreciate your kind words about Webafrica and also acknowledge your concerns around the speed of technical support and the frustration that can come with resolving issues over WhatsApp when urgent assistance is needed. Your point about the importance of faster resolution and more direct support options is clearly noted and understood.
This feedback will be shared with our Service Quality Team for review, particularly around technical support response times and channel effectiveness, as insights like yours help drive meaningful improvements. Our focus remains on improving speed, clarity, and overall resolution efficiency for all our customers.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your honest and constructive feedback with us. We appreciate your kind words about Webafrica and also acknowledge your concerns around the speed of technical support and the frustration that can come with resolving issues over WhatsApp when urgent assistance is needed. Your point about the importance of faster resolution and more direct support options is clearly noted and understood.
This feedback will be shared with our Service Quality Team for review, particularly around technical support response times and channel effectiveness, as insights like yours help drive meaningful improvements. Our focus remains on improving speed, clarity, and overall resolution efficiency for all our customers.
Warm regards,
Webafrica Crew