I logged a call and ...

Hi Mushiywa,

We understand how frustrating it must be to wait so long for assistance without receiving a response, especially when you’re trying to resolve an issue. Being left without support for that long can feel discouraging and overwhelming. This situation has not met the level of responsiveness you should expect when reaching out for help.
Your feedback has been shared with our Service Quality Team for review and improvement, as addressing response times and ensuring more consistent support remains a key priority.
We’ll continue working to improve your experience and ensure you receive the support you need more efficiently going forward.

Warm regards,
Webafrica Crew