JB
Johann B
1 reviews | Active since Mar 2015
21 Apr 2026, 18:32
I like the digital WhatsApp support, but they need more agents
I like the digital WhatsApp support, but they need more agents. During peak hours you can wait up to 3hours for assistance. But otherwise great service if you get the right agent with experience. Some agents need more training.
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Replies (1)
Webafrica's replyOfficial
22 Apr 2026, 08:15Hello Johann,
Thank you for taking the time to share your feedback with us. We’re glad to hear that you appreciate our WhatsApp digital support and that you’ve had positive experiences when assisted by experienced agents.
We also take note of your concerns regarding wait times during peak hours and consistency in agent experience. Your feedback will be shared with the relevant teams for review, as we continue working on improving response times and ensuring more consistent service quality across all interactions.
If you ever need any further assistance, feel free to reach out to us on Hello Peter and our team will gladly assist.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback with us. We’re glad to hear that you appreciate our WhatsApp digital support and that you’ve had positive experiences when assisted by experienced agents.
We also take note of your concerns regarding wait times during peak hours and consistency in agent experience. Your feedback will be shared with the relevant teams for review, as we continue working on improving response times and ensuring more consistent service quality across all interactions.
If you ever need any further assistance, feel free to reach out to us on Hello Peter and our team will gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply22 Apr 2026, 08:15
Official
Hello Johann,
Thank you for taking the time to share your feedback with us. We’re glad to hear that you appreciate our WhatsApp digital support and that you’ve had positive experiences when assisted by experienced agents.
We also take note of your concerns regarding wait times during peak hours and consistency in agent experience. Your feedback will be shared with the relevant teams for review, as we continue working on improving response times and ensuring more consistent service quality across all interactions.
If you ever need any further assistance, feel free to reach out to us on Hello Peter and our team will gladly assist.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback with us. We’re glad to hear that you appreciate our WhatsApp digital support and that you’ve had positive experiences when assisted by experienced agents.
We also take note of your concerns regarding wait times during peak hours and consistency in agent experience. Your feedback will be shared with the relevant teams for review, as we continue working on improving response times and ensuring more consistent service quality across all interactions.
If you ever need any further assistance, feel free to reach out to us on Hello Peter and our team will gladly assist.
Warm regards,
Webafrica Crew