VV
Valencia V
1 reviews | Active since Jan 2026
25 Apr 2026, 11:15
I just set up my account yesterday and made payment, as a new account holder I needed clarification on what happens next as my home had fibre from the previous owners, there is a device installed but it’s old and damaged
I just set up my account yesterday and made payment, as a new account holder I needed clarification on what happens next as my home had fibre from the previous owners, there is a device installed but it’s old and damaged. I had a chat with Chanelle then transferred to Keegan I must say their service was exceptional, professional, efficient and the way in which the bot gives regular after hours updates as I only started the chat after hours yesterday. I am happy overall.
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Webafrica's replyOfficial
28 Apr 2026, 09:44Hi Valencia, that’s a really encouraging first experience to read, especially as a new account holder still getting fami**** with everything. It’s good to hear that Chanelle and Keegan were able to guide you clearly through what happens next, particularly with an existing fibre setup already in place at your home. Situations like that can easily feel uncertain, so having the right guidance early on makes a big difference.
We’re also glad the after-hours updates through the chat system helped keep you informed while the query was still in progress, that continuity is something we’ve worked to improve so customers aren’t left wondering what’s happening overnight.
Most importantly, it’s great to know you’re feeling happy overall after getting set up and supported from the start.
If anything else comes up as you get fully connected, we’re here to help.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply28 Apr 2026, 09:44
Official
Hi Valencia, that’s a really encouraging first experience to read, especially as a new account holder still getting fami**** with everything. It’s good to hear that Chanelle and Keegan were able to guide you clearly through what happens next, particularly with an existing fibre setup already in place at your home. Situations like that can easily feel uncertain, so having the right guidance early on makes a big difference.
We’re also glad the after-hours updates through the chat system helped keep you informed while the query was still in progress, that continuity is something we’ve worked to improve so customers aren’t left wondering what’s happening overnight.
Most importantly, it’s great to know you’re feeling happy overall after getting set up and supported from the start.
If anything else comes up as you get fully connected, we’re here to help.
Warm regards,
Webafrica Crew
Webafrica Crew