I have never had such bad service!!! Webafrica is quick to make a sale; but when you want to cancel the service is poor ...

To whom it may concern;

I hope you are well.

Re: Numerous attempts to cancel my Mother’s WIFI with WEBAFRICA

Here is the list of how things have happened;

1. On the 13th Oct 2022; I spoke to Jay requesting for my Mother’s WIFI to be cancelled. 2. The reason for cancellation was/is; my Mother is a pensioner and cannot afford WIFI anymore. 3. Jay said that the account is linked to my Mother’s cell phone no: ***-618. 4. Jay said that one payment would still go off on the 1st Nov 2022. 5. The WIFI would still be active until 30 Nov 2022. 6. We then need to return the router within 20 days; to Nology Office; Loulardia business park in Centurion. 7. Jay said they are open from Mon-Friday; 08h00 – 16h00. 8. Their telephone no: ***.

So what happens; on the 1st Dec 2022; the R 619.00 gets taken off my Mother’s account again!

Re: My chats with Webafrica What’s up Chat:

5 Dec 2022

1. I speak to numerous agents; explaining over and over again what I need from Webafrica; is only one simple thing to cancel my Mother’s WIFI. 2. Here are the names of the agents: Thulisiwe R, Tshegofatso M. 3. Then I get put through or transferred to Willie-the-bot; and then you are stuck… you hold on for 20 min + and no response!!!! 4. I end the chat; because nothing happens…. 5. Then I start the process from scratch. Some more agents to deal with; Nompumelelo M; and I get now where; they cannot even find my Mother’s account….!!!!!

6 Dec 2022

1. I tray again. Now I am dealing with another agent; Anele. I explain everything to Anele; I sent all relevant paperwork; also the proof of the Router that I have returned to Nology….. 2. I also please ask for a refund for my Mother for the money that has gone off her account again on the 1 Dec 2022. 3. Now I get transferred to another agent; Sabelo M; I explain everything again….. 4. Sabelo could establish that my Mother’s account is linked to her cell phone number; ***-618. 5. Sabelo was kind enough to request for the refund and said I should give it 72 hours; before my Mother can check her bank account. 6. Then Sabelo said he/she will transfer me to where I can cancel… 7. Then the message says: You are being transferred to an agent; please wait while I connect you… 8. Hi, Willie-the-bot here, ……………………………………….and then the wait starts; ……………….and you never get to an agent!!!!

Now, I have to try something else…

I phone WEBAFRICA; there are two option to choose from; no 1 to speak to a sales person or no 2 and that gives you info on how to chat via whats-up…………………..

So I decide to press 1 and speak to a sales person and tell them my dilemma!

On the 6th Dec 2022; @ 12:13 I speak to Thelma and Thelma says to me that she will escalate this matter and ask the correct person to contact me.

It is December the 8th, 2022; now 10h00. I am still waiting for a WEBAFRICA agent to phone me so I can cancel my Mother’s WIFI.

PS: to make matters worse; after I explained more than 6 times to various agents; that my Mother is a pensioner and she cannot afford it anymore I get asked by Kgomotso R, don’t I have anyone to pass down the ownership to?

I am not asking much; all I want is

1. Please cancel my Mother’s WIFI; I have returned the Router 2. Please refund my Mother’s R 619.00 that was taken off her account on the 1 Dec 2022.