A
Anonymous
1 reviews | Active since May 2026
28 May 2026, 11:14
I have mostly had a great experience
I have mostly had a great experience. However, being without wifi for any amount of time is a problem as I work from home. That said, the support member who assisted me was informative and helpful, even though they could not completely fix the issue as it is a problem with the line. They did however log the fault and escalate the issue
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Webafrica's replyOfficial
28 May 2026, 11:23Hi Anonymous, We’re really glad to hear that overall your experience has been positive and that the support you received was informative and helpful during the issue. We also completely understand how disruptive any period without WiFi can be, especially when you work from home and rely on a stable connection for your daily responsibilities. It’s good to know that the agent was able to assist by logging and escalating the fault so it could be picked up by the relevant team for further investigation. While we understand it’s not an immediate fix, it does ensure the issue is being actively worked on toward resolution. Thank you for taking the time to share your experience with us. Warm regards,
Webafrica's reply28 May 2026, 11:23
Official
Hi Anonymous, We’re really glad to hear that overall your experience has been positive and that the support you received was informative and helpful during the issue. We also completely understand how disruptive any period without WiFi can be, especially when you work from home and rely on a stable connection for your daily responsibilities. It’s good to know that the agent was able to assist by logging and escalating the fault so it could be picked up by the relevant team for further investigation. While we understand it’s not an immediate fix, it does ensure the issue is being actively worked on toward resolution. Thank you for taking the time to share your experience with us. Warm regards,