DF
Debbie F
1 reviews | Active since Jan 2021
13 May 2026, 19:53
I have had issues in the past with Webafrica service
I have had issues in the past with Webafrica service. But today was 10 minutes, quick and easy, polite and helpful agent. Phiwokuhle. Great to experience
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Replies (1)
Webafrica's replyOfficial
14 May 2026, 08:23Hi Debbie,
Thank you for taking the time to share this feedback with us. It’s encouraging to hear that today’s interaction was quick, clear, and handled so well, especially after the challenges you’ve experienced in the past. Having an agent step in and resolve things efficiently can make a meaningful difference.
Your comments, including the earlier difficulties and the positive outcome with Phiwokuhle, will be shared with our Service Quality Team for recognition and review. This helps us reinforce what worked well today and address areas that previously fell short.
We’ll continue working to ensure this level of speed, clarity, and professionalism becomes the consistent experience you can rely on.
Warm regards,
Webafrica Crew
Thank you for taking the time to share this feedback with us. It’s encouraging to hear that today’s interaction was quick, clear, and handled so well, especially after the challenges you’ve experienced in the past. Having an agent step in and resolve things efficiently can make a meaningful difference.
Your comments, including the earlier difficulties and the positive outcome with Phiwokuhle, will be shared with our Service Quality Team for recognition and review. This helps us reinforce what worked well today and address areas that previously fell short.
We’ll continue working to ensure this level of speed, clarity, and professionalism becomes the consistent experience you can rely on.
Warm regards,
Webafrica Crew
Webafrica's reply14 May 2026, 08:23
Official
Hi Debbie,
Thank you for taking the time to share this feedback with us. It’s encouraging to hear that today’s interaction was quick, clear, and handled so well, especially after the challenges you’ve experienced in the past. Having an agent step in and resolve things efficiently can make a meaningful difference.
Your comments, including the earlier difficulties and the positive outcome with Phiwokuhle, will be shared with our Service Quality Team for recognition and review. This helps us reinforce what worked well today and address areas that previously fell short.
We’ll continue working to ensure this level of speed, clarity, and professionalism becomes the consistent experience you can rely on.
Warm regards,
Webafrica Crew
Thank you for taking the time to share this feedback with us. It’s encouraging to hear that today’s interaction was quick, clear, and handled so well, especially after the challenges you’ve experienced in the past. Having an agent step in and resolve things efficiently can make a meaningful difference.
Your comments, including the earlier difficulties and the positive outcome with Phiwokuhle, will be shared with our Service Quality Team for recognition and review. This helps us reinforce what worked well today and address areas that previously fell short.
We’ll continue working to ensure this level of speed, clarity, and professionalism becomes the consistent experience you can rely on.
Warm regards,
Webafrica Crew