I have been with WebAfrica for quite some time now and never had issues until recently

I have been with WebAfrica for quite some time now and never had issues until recently. We recently moved homes and logged a moving homes request well in advance. Come moving day, our internet at the old house gets cut and now just needs to be activated at the new house. However, after back and forth for over a month, guess what.. they finally managed to activate my service BUT AT MY OLD ADDRESS AGAIN. Which means that we haven't had internet for over a month at this point at our new house. The only reason I am not giving 1 star, is prior to this move I haven't had any issues. But I'm sorry this is ridiculous. I have cancelled my service and will be going elsewhere, as well as not recommending WebAfrica to any friends or family again.