M
Mario
1 reviews | Active since Apr 2026
16 Apr 2026, 14:40
I have been with web...
I have been with webafrica for about a year, what I can honestly share is, the service and customer experience needs serious attention, starting with how they communicate internally and then with customers
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Webafrica's replyOfficial
16 Apr 2026, 14:47 Hi Mario.Thank you for your honest feedback. We really appreciate you taking the time to share your experience after being with us for the past year. We hear you, and we understand how important clear communication and a smooth customer experience are. It’s not just about the connection; it’s about how well we support you every step of the way. Your comments around internal communication and how that reflects in your interactions with us are incredibly valuable, and we’re taking this seriously. We’re continuously working on improving both our systems and the way our teams communicate, so we can deliver a more seamless and consistent experience. If there’s anything specific you’d like us to look into or improve on your account, please feel free to share. We’d really like the opportunity to turn this around for you via private message.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply16 Apr 2026, 14:47
Official
Hi Mario.Thank you for your honest feedback. We really appreciate you taking the time to share your experience after being with us for the past year. We hear you, and we understand how important clear communication and a smooth customer experience are. It’s not just about the connection; it’s about how well we support you every step of the way. Your comments around internal communication and how that reflects in your interactions with us are incredibly valuable, and we’re taking this seriously. We’re continuously working on improving both our systems and the way our teams communicate, so we can deliver a more seamless and consistent experience. If there’s anything specific you’d like us to look into or improve on your account, please feel free to share. We’d really like the opportunity to turn this around for you via private message.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew