I have been using Webafrica for my internet connectivity, and my experience has been a mix of great technical performance and occasional customer service hurdles

I have been using Webafrica for my internet connectivity, and my experience has been a mix of great technical performance and occasional customer service hurdles. On the positive side, the actual Fibre/LTE connection has been incredibly reliable. The speeds are consistent, downtime is rare, and the initial setup and activation process was quick and hassle-free. However, navigating their customer support can be frustrating. Because they rely heavily on a digital-first, automated WhatsApp chatbot system, getting a real person to assist with complex billing or technical issues takes much longer than it should. Overall, the internet product itself is excellent, but the support experience could definitely be more streamlined and human.