VV
Vuyokazi V
1 reviews | Active since May 2026
18 May 2026, 17:01
I have been using Web Africa for a while and it was time for me to move places and i have put my notice last year actober and instead of canceling my account they keep on deducting my money and I reverse it
I have been using Web Africa for a while and it was time for me to move places and i have put my notice last year actober and instead of canceling my account they keep on deducting my money and I reverse it. And when u do one on one with then u won't get any solution only today that i was able to get my answers, all thanks to Nkululeko for being so kind and helpful and able to do his job coz some they get ennoyed and left u hanging
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Replies (1)
Webafrica's replyOfficial
19 May 2026, 08:28Hi Vuyokazi,
We’re really sorry to hear about the difficulties you’ve experienced around your account and the ongoing deductions, especially after submitting your notice to cancel. That kind of situation is understandably frustrating, particularly when you feel like you’ve had to repeatedly follow up without getting clear resolution.
It’s good to hear that you were eventually able to get answers and that Nkululeko was able to step in with the patience, kindness, and professionalism needed to properly assist you. Having someone who takes the time to listen and resolve the issue thoroughly can make a real difference after a stressful experience like this.
If you’re still seeing any unresolved billing or cancellation issues, it’s important that this is reviewed end-to-end so nothing continues incorrectly on your account. Please send us a direct message with your account details so the matter can be properly checked and fully closed off for you.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply19 May 2026, 08:28
Official
Hi Vuyokazi,
We’re really sorry to hear about the difficulties you’ve experienced around your account and the ongoing deductions, especially after submitting your notice to cancel. That kind of situation is understandably frustrating, particularly when you feel like you’ve had to repeatedly follow up without getting clear resolution.
It’s good to hear that you were eventually able to get answers and that Nkululeko was able to step in with the patience, kindness, and professionalism needed to properly assist you. Having someone who takes the time to listen and resolve the issue thoroughly can make a real difference after a stressful experience like this.
If you’re still seeing any unresolved billing or cancellation issues, it’s important that this is reviewed end-to-end so nothing continues incorrectly on your account. Please send us a direct message with your account details so the matter can be properly checked and fully closed off for you.
Warm regards,
Webafrica Crew
Webafrica Crew