WD
Willie D
1 reviews | Active since Mar 2026
25 Mar 2026, 08:30
I have been struggling for 2 days to get someone to assist me, waiting from 6-8 just for them to say sorry we're closed now
I have been struggling for 2 days to get someone to assist me, waiting from 6-8 just for them to say sorry we're closed now. Eventually when I got through to someone my problem was solved quickly, let's hope the process isn't too long
Helpful (0)
Replies (2)0
Replies (2)
Webafrica's replyOfficial
25 Mar 2026, 08:59Hey Willie, thank you for sticking it out and sharing your experience with us. We really appreciate it 😊
We completely understand how frustrating it must have been waiting that long to get through, especially only to be told we’re closed. That’s not the kind of experience we want for you at all.
We’re really glad to hear that once you did get through, your issue was resolved quickly; that’s the level of support we aim to deliver consistently. We hear you and have shared your feedback with our customer journey teams so we can improve the overall process and reduce those wait times going forward.
If there’s anything further you need, or if the process takes longer than expected, please don’t hesitate to reach out. We’re here and ready to help.
Warm regards,
Webafrica Crew
Webafrica's reply25 Mar 2026, 08:59
Official
Hey Willie, thank you for sticking it out and sharing your experience with us. We really appreciate it 😊
We completely understand how frustrating it must have been waiting that long to get through, especially only to be told we’re closed. That’s not the kind of experience we want for you at all.
We’re really glad to hear that once you did get through, your issue was resolved quickly; that’s the level of support we aim to deliver consistently. We hear you and have shared your feedback with our customer journey teams so we can improve the overall process and reduce those wait times going forward.
If there’s anything further you need, or if the process takes longer than expected, please don’t hesitate to reach out. We’re here and ready to help.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
25 Mar 2026, 09:03Hi Willie,
We understand how frustrating and tiring it must have been to wait for assistance for two days only to find the team was closed. Trying to get help and not being able to reach anyone can be stressful and discouraging, and we truly appreciate your patience throughout the process. We know that when an issue takes longer than expected to resolve, it can affect your day and cause unnecessary stress, and we want you to know we hear you.
We’re glad to hear that once you connected with our team, your issue was resolved quickly. Thank you for sharing your experience. We will be sharing your feedback with the Service Quality Team, as it helps us see where improvements are needed and ensures we continue delivering efficient, reliable, and attentive service to all our customers.
If you need any further assistance, please feel free to send us a direct message on Hello Peter, and we will be happy to help.
Kind regards,
Webafrica Team
We understand how frustrating and tiring it must have been to wait for assistance for two days only to find the team was closed. Trying to get help and not being able to reach anyone can be stressful and discouraging, and we truly appreciate your patience throughout the process. We know that when an issue takes longer than expected to resolve, it can affect your day and cause unnecessary stress, and we want you to know we hear you.
We’re glad to hear that once you connected with our team, your issue was resolved quickly. Thank you for sharing your experience. We will be sharing your feedback with the Service Quality Team, as it helps us see where improvements are needed and ensures we continue delivering efficient, reliable, and attentive service to all our customers.
If you need any further assistance, please feel free to send us a direct message on Hello Peter, and we will be happy to help.
Kind regards,
Webafrica Team
Webafrica's reply25 Mar 2026, 09:03
Official
Hi Willie,
We understand how frustrating and tiring it must have been to wait for assistance for two days only to find the team was closed. Trying to get help and not being able to reach anyone can be stressful and discouraging, and we truly appreciate your patience throughout the process. We know that when an issue takes longer than expected to resolve, it can affect your day and cause unnecessary stress, and we want you to know we hear you.
We’re glad to hear that once you connected with our team, your issue was resolved quickly. Thank you for sharing your experience. We will be sharing your feedback with the Service Quality Team, as it helps us see where improvements are needed and ensures we continue delivering efficient, reliable, and attentive service to all our customers.
If you need any further assistance, please feel free to send us a direct message on Hello Peter, and we will be happy to help.
Kind regards,
Webafrica Team
We understand how frustrating and tiring it must have been to wait for assistance for two days only to find the team was closed. Trying to get help and not being able to reach anyone can be stressful and discouraging, and we truly appreciate your patience throughout the process. We know that when an issue takes longer than expected to resolve, it can affect your day and cause unnecessary stress, and we want you to know we hear you.
We’re glad to hear that once you connected with our team, your issue was resolved quickly. Thank you for sharing your experience. We will be sharing your feedback with the Service Quality Team, as it helps us see where improvements are needed and ensures we continue delivering efficient, reliable, and attentive service to all our customers.
If you need any further assistance, please feel free to send us a direct message on Hello Peter, and we will be happy to help.
Kind regards,
Webafrica Team