JT
Jabu T
1 reviews | Active since Oct 2021
14 May 2026, 10:03
I have been struggli...
I have been struggling to get my router working 😫 it's a mission to get hold of their Agent it can take you the whole day for the Agent to get back to you.
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Replies (1)
Webafrica's replyOfficial
14 May 2026, 10:09Hi Jabu,
Struggling to get a router set up while also finding it difficult to reach an agent can be incredibly frustrating, especially when you just want the new service up and running. We understand how draining that experience can be, and this is not how onboarding should feel. To help move this forward, we’ve requested our Onboarding Team to reach out to you directly to assist with the router setup and ensure everything is configured correctly.
If you need any further assistance, you’re welcome to send us a private message on Hello Peter, and we’ll make sure it’s linked and followed up.
Warm regards,
Webafrica Crew
Struggling to get a router set up while also finding it difficult to reach an agent can be incredibly frustrating, especially when you just want the new service up and running. We understand how draining that experience can be, and this is not how onboarding should feel. To help move this forward, we’ve requested our Onboarding Team to reach out to you directly to assist with the router setup and ensure everything is configured correctly.
If you need any further assistance, you’re welcome to send us a private message on Hello Peter, and we’ll make sure it’s linked and followed up.
Warm regards,
Webafrica Crew
Webafrica's reply14 May 2026, 10:09
Official
Hi Jabu,
Struggling to get a router set up while also finding it difficult to reach an agent can be incredibly frustrating, especially when you just want the new service up and running. We understand how draining that experience can be, and this is not how onboarding should feel. To help move this forward, we’ve requested our Onboarding Team to reach out to you directly to assist with the router setup and ensure everything is configured correctly.
If you need any further assistance, you’re welcome to send us a private message on Hello Peter, and we’ll make sure it’s linked and followed up.
Warm regards,
Webafrica Crew
Struggling to get a router set up while also finding it difficult to reach an agent can be incredibly frustrating, especially when you just want the new service up and running. We understand how draining that experience can be, and this is not how onboarding should feel. To help move this forward, we’ve requested our Onboarding Team to reach out to you directly to assist with the router setup and ensure everything is configured correctly.
If you need any further assistance, you’re welcome to send us a private message on Hello Peter, and we’ll make sure it’s linked and followed up.
Warm regards,
Webafrica Crew