SA
Sikhanyise A
1 reviews | Active since Sept 2026
14 Sept 2026, 11:55
I have been experiencing ongoing connection issues during the week, while the service seems to work perfectly on weekends
I have been experiencing ongoing connection issues during the week, while the service seems to work perfectly on weekends. This is extremely frustrating and unfair, especially considering how much we are paying for the service. The quality of service we receive during the week is simply not up to standard. I have also noticed that this issue has been ongoing for several months, ever since we changed the package. Could you please investigate this matter urgently and advise what is causing the recurring connection issues? We expect a reliable and consistent service, particularly given the amount we are paying each month.
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
14 Sept 2026, 12:05Hi Sikhanyise,
We understand how frustrating it must be to experience ongoing connectivity issues, particularly when you've noticed the problem occurring over an extended period and are expecting a reliable and consistent service. We can see that a fault was logged today for the network provider to investigate the recurring connection issues further. Our Faults Team will be actively following up on the fault and working closely with the network provider to determine the cause of the instability. As the investigation progresses, the team will provide you with direct feedback and updates on any findings and corrective actions. We understand the importance of having a dependable connection and remain committed to seeing the fault through to resolution.
We understand how frustrating it must be to experience ongoing connectivity issues, particularly when you've noticed the problem occurring over an extended period and are expecting a reliable and consistent service. We can see that a fault was logged today for the network provider to investigate the recurring connection issues further. Our Faults Team will be actively following up on the fault and working closely with the network provider to determine the cause of the instability. As the investigation progresses, the team will provide you with direct feedback and updates on any findings and corrective actions. We understand the importance of having a dependable connection and remain committed to seeing the fault through to resolution.
If there's anything further you'd like us to assist with, please feel free to continue engaging with us here on Hello Peter, and we'll gladly help.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply14 Sept 2026, 12:05
Official
Hi Sikhanyise,
We understand how frustrating it must be to experience ongoing connectivity issues, particularly when you've noticed the problem occurring over an extended period and are expecting a reliable and consistent service. We can see that a fault was logged today for the network provider to investigate the recurring connection issues further. Our Faults Team will be actively following up on the fault and working closely with the network provider to determine the cause of the instability. As the investigation progresses, the team will provide you with direct feedback and updates on any findings and corrective actions. We understand the importance of having a dependable connection and remain committed to seeing the fault through to resolution.
We understand how frustrating it must be to experience ongoing connectivity issues, particularly when you've noticed the problem occurring over an extended period and are expecting a reliable and consistent service. We can see that a fault was logged today for the network provider to investigate the recurring connection issues further. Our Faults Team will be actively following up on the fault and working closely with the network provider to determine the cause of the instability. As the investigation progresses, the team will provide you with direct feedback and updates on any findings and corrective actions. We understand the importance of having a dependable connection and remain committed to seeing the fault through to resolution.
If there's anything further you'd like us to assist with, please feel free to continue engaging with us here on Hello Peter, and we'll gladly help.
Warm regards,
Webafrica Crew
Webafrica Crew