M
M
1 reviews | Active since Mar 2026
07 Sept 2026, 12:30
I have been disconne...
I have been disconnected from my WiFi ad web Africa is still not taking responsibility, I got reconnected one week and a day later but then my invoice is still giving me the old address and vuma wanted to install my neighbours WiFi but they came to my current address which means my serial number is still linked to her profile so I'm not even confident that my WiFi will stay on as web Africa just cancelled my line before without my consent so until my details are correct on web Africa's system and delinked from my neighbours details I am still not satisfied and really hope when they install her WiFi that they don't cut me off again like they did 2 weeks ago!!!I lost so much money and not even an apology
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Webafrica's replyOfficial
07 Sept 2026, 14:07Hi M,
We understand how concerning this situation has been, particularly after your service was cancelled previously and you’re now worried about experiencing another interruption. We also recognise the impact this has had on your connectivity and the concerns you’ve raised around your address and service details.The matter has been escalated to our Complaints Team and remains open with them under investigation. The team is reviewing the concerns raised regarding your service and account details and will assist with addressing the matter.Warm regards,
Webafrica Crew
We understand how concerning this situation has been, particularly after your service was cancelled previously and you’re now worried about experiencing another interruption. We also recognise the impact this has had on your connectivity and the concerns you’ve raised around your address and service details.The matter has been escalated to our Complaints Team and remains open with them under investigation. The team is reviewing the concerns raised regarding your service and account details and will assist with addressing the matter.Warm regards,
Webafrica Crew
Webafrica's reply07 Sept 2026, 14:07
Official
Hi M,
We understand how concerning this situation has been, particularly after your service was cancelled previously and you’re now worried about experiencing another interruption. We also recognise the impact this has had on your connectivity and the concerns you’ve raised around your address and service details.The matter has been escalated to our Complaints Team and remains open with them under investigation. The team is reviewing the concerns raised regarding your service and account details and will assist with addressing the matter.Warm regards,
Webafrica Crew
We understand how concerning this situation has been, particularly after your service was cancelled previously and you’re now worried about experiencing another interruption. We also recognise the impact this has had on your connectivity and the concerns you’ve raised around your address and service details.The matter has been escalated to our Complaints Team and remains open with them under investigation. The team is reviewing the concerns raised regarding your service and account details and will assist with addressing the matter.Warm regards,
Webafrica Crew