KA
Katherine A
1 reviews | Active since Oct 2011
11 Mar 2026, 14:42
I have been a loyal customer with Webafrica for over 4 years
I have been a loyal customer with Webafrica for over 4 years. I moved house and requested an address change. 2 weeks later my service has not been activated despite not requiring any installation of a line or fibre box. Twice I had to hold on a call for an agent to respond to me for over 2 hours and then the calls got dropped. Cannot speak to anyone directly, have to use chat bot. Clearly they do not adhere to their SLA of 24 to 48 hours. My request is a simple one. I have already paid for a service that I cannot use and all I need is activation. I am spending money on daily data bundles. Very disappointed
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Webafrica's replyOfficial
11 Mar 2026, 14:56Hello Katherine. Thank you for being a loyal Webafrica customer for over four years and for taking the time to share this experience with us. We completely understand how disappointing it must be to move into a new home and still be waiting for your connection, especially after already paying for the service.
We have reached out to our Vumatel partners and requested an urgent update regarding the activation status of your service. Our team has asked for priority feedback so we can move things forward as quickly as possible.
The moment the service activates, or we receive confirmation of the next step, we will email you right away with an update. Getting you connected again is important to us, and we are actively following up with the network team to help speed things along.
Thank you for your patience while we work with the fibre partner to get your line live. r^
Webafrica's reply11 Mar 2026, 14:56
Official
Hello Katherine. Thank you for being a loyal Webafrica customer for over four years and for taking the time to share this experience with us. We completely understand how disappointing it must be to move into a new home and still be waiting for your connection, especially after already paying for the service.
We have reached out to our Vumatel partners and requested an urgent update regarding the activation status of your service. Our team has asked for priority feedback so we can move things forward as quickly as possible.
The moment the service activates, or we receive confirmation of the next step, we will email you right away with an update. Getting you connected again is important to us, and we are actively following up with the network team to help speed things along.
Thank you for your patience while we work with the fibre partner to get your line live. r^