I hate Webafrica

Webafrica has been such a problem to me and my family. In this time where there are no jobs, I found a job as an online teacher, I took out a contract with Weafrica to supply me with Fibre end of May. Beginning of June it was installed but never worked on my online platforms. I spoke to Webafrica on their useless Whatsapp line and asked them to cancel because their line was not working in my home. I CANCELED WITH THEM MORE THAN ONCE IN JUNE BUT IT STILL WASNT CANCELED AND MY LINE WAS NOT RELEASED. I DID NOT WORK FOR THE MONTH OF JUNE. In July i contacted them on Whatspp since there is not other way to contact them and still nothing was done. NO WORK AND NO INCOME IN JULY. I had to look for other jobs, I found a new job with Amazon where I am required to work from home on a 3 months probation. I contacted Metrofibre and they said they cannot help me if Webafrica doesnt release my line. Metrofibre then contacted Webafrica and Webafrica finally contacted me to fix any issues I might have, this was after 10 August 2022. All issues were cleared and my line started to work. After 3 weeks my Webafrica has suspended my fibre line and the reason is non-payment. I am being billed for June and July and before they can assist me they say I must pay roughly R2700. I have lost my online teaching job since I couldnt work for 2 months. I had no income. Now I am on probation, and Webafrica is determined to make sure I lose this job aswell. Yesterday, a lady on their Whatsapp line named Puleng, told me that this is not her problem and I must pay. Today I held on the line for 3 hours still no help. I phoned their sales department since they are the only department I can call as a customer and a lady named Mandisa said she will escalate the matter to billing management and they will call me, still nothing. If I lose this job, Webafrica must be prepared for a law battle. I have 3 kids to support, I dont take what they are doing to me lightly!

WEBAFRICA IS THE WORST IPS. NO CUSTOMER SERVICE. NO ASSISTANCE. THEY WORK AGAINST CUSTOMERS. I REGRET THE DAY I DID THAT ONLINE APPLICATION WITH WEBAFRICA.