M
Mvuyisi
1 reviews | Active since Jul 2025
17 Mar 2026, 13:18
I hate the live chat...
I hate the live chat platform it's not efficient and effective as agents took forever to respond to our problems/ issues, also feel existing clients aren't appreciated by webafrica at all than the new upcoming ones.
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Replies (1)
Webafrica's replyOfficial
17 Mar 2026, 13:41 Hello Mvuyisi. We understand how frustrating it can be when the live chat platform doesn’t respond as quickly as expected, and we recognise how important it is to feel valued as a loyal customer. Your feedback helps us understand where improvements are needed, and we truly appreciate you taking the time to share your experience. We will submit your feedback to our Customer Journey Team to help improve the experience for you and all our customers going forward.
Warm regards, Webafrica Crew
Warm regards, Webafrica Crew
Webafrica's reply17 Mar 2026, 13:41
Official
Hello Mvuyisi. We understand how frustrating it can be when the live chat platform doesn’t respond as quickly as expected, and we recognise how important it is to feel valued as a loyal customer. Your feedback helps us understand where improvements are needed, and we truly appreciate you taking the time to share your experience. We will submit your feedback to our Customer Journey Team to help improve the experience for you and all our customers going forward.
Warm regards, Webafrica Crew
Warm regards, Webafrica Crew