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Emma
1 reviews | Active since Jun 2026
04 Jun 2026, 20:35
I had to wait almost...
I had to wait almost 7 hours to get to chat to an agent but when I did, I was given a satisfactory response
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Replies (1)
Webafrica's replyOfficial
05 Jun 2026, 08:48Hi Emma,
Waiting almost 7 hours to reach an agent is a long time, especially when you’re trying to get something resolved and carry on with your day. That kind of delay can really throw things off, so your experience here is noted.It’s good to hear that once you finally got through, the agent was able to give you a satisfactory response and assist you properly. That part of the journey matters just as much, and it’s positive that the interaction ended on a helpful note.Your feedback helps highlight where the biggest pressure points are in the support process, especially around response times, and that’s something that needs ongoing attention.Warm regards,
Webafrica Crew
Waiting almost 7 hours to reach an agent is a long time, especially when you’re trying to get something resolved and carry on with your day. That kind of delay can really throw things off, so your experience here is noted.It’s good to hear that once you finally got through, the agent was able to give you a satisfactory response and assist you properly. That part of the journey matters just as much, and it’s positive that the interaction ended on a helpful note.Your feedback helps highlight where the biggest pressure points are in the support process, especially around response times, and that’s something that needs ongoing attention.Warm regards,
Webafrica Crew
Webafrica's reply05 Jun 2026, 08:48
Official
Hi Emma,
Waiting almost 7 hours to reach an agent is a long time, especially when you’re trying to get something resolved and carry on with your day. That kind of delay can really throw things off, so your experience here is noted.It’s good to hear that once you finally got through, the agent was able to give you a satisfactory response and assist you properly. That part of the journey matters just as much, and it’s positive that the interaction ended on a helpful note.Your feedback helps highlight where the biggest pressure points are in the support process, especially around response times, and that’s something that needs ongoing attention.Warm regards,
Webafrica Crew
Waiting almost 7 hours to reach an agent is a long time, especially when you’re trying to get something resolved and carry on with your day. That kind of delay can really throw things off, so your experience here is noted.It’s good to hear that once you finally got through, the agent was able to give you a satisfactory response and assist you properly. That part of the journey matters just as much, and it’s positive that the interaction ended on a helpful note.Your feedback helps highlight where the biggest pressure points are in the support process, especially around response times, and that’s something that needs ongoing attention.Warm regards,
Webafrica Crew