N
Ntokozo
1 reviews | Active since Apr 2026
13 Apr 2026, 15:04
I had to keep contac...
I had to keep contacting them for two weeks after they installed for my WiFi to finally be connected I’m not happy
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Webafrica's replyOfficial
13 Apr 2026, 15:09Hi Ntokozo.
We hear you, and, understandably, you’re not happy after having to follow up for two weeks just to get your WiFi properly connected after installation. That’s not the smooth, ready-to-go experience you should have had from day one. Your service should have been fully activated and stable shortly after installation, without you needing to chase support repeatedly. What we’re doing about it We’ll ensure your onboarding journey is reviewed so we can understand:
We appreciate you flagging this. It helps us tighten up the onboarding experience so customers aren’t left waiting or unsure about what to expect.
Warm regards,
Webafrica Crew
We hear you, and, understandably, you’re not happy after having to follow up for two weeks just to get your WiFi properly connected after installation. That’s not the smooth, ready-to-go experience you should have had from day one. Your service should have been fully activated and stable shortly after installation, without you needing to chase support repeatedly. What we’re doing about it We’ll ensure your onboarding journey is reviewed so we can understand:
- Why was the activation not completed after installation
- Where the delay in provisioning occurred
- How support follow-ups were handled over the two weeks
We appreciate you flagging this. It helps us tighten up the onboarding experience so customers aren’t left waiting or unsure about what to expect.
Warm regards,
Webafrica Crew
Webafrica's reply13 Apr 2026, 15:09
Official
Hi Ntokozo.
We hear you, and, understandably, you’re not happy after having to follow up for two weeks just to get your WiFi properly connected after installation. That’s not the smooth, ready-to-go experience you should have had from day one. Your service should have been fully activated and stable shortly after installation, without you needing to chase support repeatedly. What we’re doing about it We’ll ensure your onboarding journey is reviewed so we can understand:
We appreciate you flagging this. It helps us tighten up the onboarding experience so customers aren’t left waiting or unsure about what to expect.
Warm regards,
Webafrica Crew
We hear you, and, understandably, you’re not happy after having to follow up for two weeks just to get your WiFi properly connected after installation. That’s not the smooth, ready-to-go experience you should have had from day one. Your service should have been fully activated and stable shortly after installation, without you needing to chase support repeatedly. What we’re doing about it We’ll ensure your onboarding journey is reviewed so we can understand:
- Why was the activation not completed after installation
- Where the delay in provisioning occurred
- How support follow-ups were handled over the two weeks
We appreciate you flagging this. It helps us tighten up the onboarding experience so customers aren’t left waiting or unsure about what to expect.
Warm regards,
Webafrica Crew