D
Demi
1 reviews | Active since Aug 2026
30 Aug 2026, 09:04
I had such a great experience with Webafrica’s support team
I had such a great experience with Webafrica’s support team. The installation and activation process was smooth, and when I had trouble getting my router connected, the support team was incredibly helpful and patient. They guided me through each step, checked my account, remotely configured my router, and stayed with me until everything was working properly. Communication was quick, friendly and professional, and I really appreciated how they took the time to actually resolve the issue rather than just giving me generic instructions. Thank you to the Webafrica team for the excellent service — everything is now sorted and working perfectly! Definitely impressed with the support.
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Webafrica's replyOfficial
31 Aug 2026, 11:00Hi Demi,
We’re delighted to know that your experience remained positive even when you encountered an issue getting your router connected. It’s particularly rewarding to hear that our support team stayed engaged with you, worked through the necessary checks and configuration, and remained involved until your connection was fully up and running. That level of hands-on assistance is exactly what we want customers to experience when they need help. We’ll keep striving to provide support that is attentive, practical and focused on getting customers to a proper resolution, rather than simply pointing them towards standard steps.
Manage your fibre in seconds, anytime, anywhere with the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
Warm regards,
Webafrica Crew
We’re delighted to know that your experience remained positive even when you encountered an issue getting your router connected. It’s particularly rewarding to hear that our support team stayed engaged with you, worked through the necessary checks and configuration, and remained involved until your connection was fully up and running. That level of hands-on assistance is exactly what we want customers to experience when they need help. We’ll keep striving to provide support that is attentive, practical and focused on getting customers to a proper resolution, rather than simply pointing them towards standard steps.
Manage your fibre in seconds, anytime, anywhere with the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
Warm regards,
Webafrica Crew
Webafrica's reply31 Aug 2026, 11:00
Official
Hi Demi,
We’re delighted to know that your experience remained positive even when you encountered an issue getting your router connected. It’s particularly rewarding to hear that our support team stayed engaged with you, worked through the necessary checks and configuration, and remained involved until your connection was fully up and running. That level of hands-on assistance is exactly what we want customers to experience when they need help. We’ll keep striving to provide support that is attentive, practical and focused on getting customers to a proper resolution, rather than simply pointing them towards standard steps.
Manage your fibre in seconds, anytime, anywhere with the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
Warm regards,
Webafrica Crew
We’re delighted to know that your experience remained positive even when you encountered an issue getting your router connected. It’s particularly rewarding to hear that our support team stayed engaged with you, worked through the necessary checks and configuration, and remained involved until your connection was fully up and running. That level of hands-on assistance is exactly what we want customers to experience when they need help. We’ll keep striving to provide support that is attentive, practical and focused on getting customers to a proper resolution, rather than simply pointing them towards standard steps.
Manage your fibre in seconds, anytime, anywhere with the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
Warm regards,
Webafrica Crew