I
Ismail
1 reviews | Active since Jun 2026
04 Jun 2026, 13:36
I had no service for...
I had no service for 2 weeks when I communicated the issue i received minimal help and when I asked when our power would be back on I was **** to by agents that our home was part of an outage after 2 weeks our service went back on after taking to an agent
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Replies (2)0
Replies (2)
Webafrica's replyOfficial
04 Jun 2026, 13:50Hi Ismail
That’s a really tough experience: two weeks without service and then getting conflicting information along the way is not what anyone signs up for. We hear you.Being told it was an outage when that wasn’t the case would understandably knock your confidence in the support you were getting. We’re glad your service is back, but the journey to get there should have been far smoother and clearer.
Please feel free to reach out to us via private message for any further discussion or assistance. We are here for you.
Warm regards,
Webafrica Crew
That’s a really tough experience: two weeks without service and then getting conflicting information along the way is not what anyone signs up for. We hear you.Being told it was an outage when that wasn’t the case would understandably knock your confidence in the support you were getting. We’re glad your service is back, but the journey to get there should have been far smoother and clearer.
Please feel free to reach out to us via private message for any further discussion or assistance. We are here for you.
Warm regards,
Webafrica Crew
Webafrica's reply04 Jun 2026, 13:50
Official
Hi Ismail
That’s a really tough experience: two weeks without service and then getting conflicting information along the way is not what anyone signs up for. We hear you.Being told it was an outage when that wasn’t the case would understandably knock your confidence in the support you were getting. We’re glad your service is back, but the journey to get there should have been far smoother and clearer.
Please feel free to reach out to us via private message for any further discussion or assistance. We are here for you.
Warm regards,
Webafrica Crew
That’s a really tough experience: two weeks without service and then getting conflicting information along the way is not what anyone signs up for. We hear you.Being told it was an outage when that wasn’t the case would understandably knock your confidence in the support you were getting. We’re glad your service is back, but the journey to get there should have been far smoother and clearer.
Please feel free to reach out to us via private message for any further discussion or assistance. We are here for you.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
04 Jun 2026, 13:55Hi Ismail,
Thank you for taking the time to share your experience with us. We understand how frustrating and disappointing it must have been to be without a working connection while also struggling to get the support you needed. When you’re dealing with an outage, clear communication and timely assistance are essential, and it’s clear this did not meet your expectations.
The experience you’ve described has fallen short of the level of service we aim to provide, especially when you should have received proper updates and guidance throughout the process.
If you still need any further assistance or would like us to review anything on your account, you’re welcome to send us a direct message on Hello Peter with more details including the email address and cellphone number linked to the account, and we’ll gladly look into it.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your experience with us. We understand how frustrating and disappointing it must have been to be without a working connection while also struggling to get the support you needed. When you’re dealing with an outage, clear communication and timely assistance are essential, and it’s clear this did not meet your expectations.
The experience you’ve described has fallen short of the level of service we aim to provide, especially when you should have received proper updates and guidance throughout the process.
If you still need any further assistance or would like us to review anything on your account, you’re welcome to send us a direct message on Hello Peter with more details including the email address and cellphone number linked to the account, and we’ll gladly look into it.
Warm regards,
Webafrica Crew
Webafrica's reply04 Jun 2026, 13:55
Official
Hi Ismail,
Thank you for taking the time to share your experience with us. We understand how frustrating and disappointing it must have been to be without a working connection while also struggling to get the support you needed. When you’re dealing with an outage, clear communication and timely assistance are essential, and it’s clear this did not meet your expectations.
The experience you’ve described has fallen short of the level of service we aim to provide, especially when you should have received proper updates and guidance throughout the process.
If you still need any further assistance or would like us to review anything on your account, you’re welcome to send us a direct message on Hello Peter with more details including the email address and cellphone number linked to the account, and we’ll gladly look into it.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your experience with us. We understand how frustrating and disappointing it must have been to be without a working connection while also struggling to get the support you needed. When you’re dealing with an outage, clear communication and timely assistance are essential, and it’s clear this did not meet your expectations.
The experience you’ve described has fallen short of the level of service we aim to provide, especially when you should have received proper updates and guidance throughout the process.
If you still need any further assistance or would like us to review anything on your account, you’re welcome to send us a direct message on Hello Peter with more details including the email address and cellphone number linked to the account, and we’ll gladly look into it.
Warm regards,
Webafrica Crew