I had average experi...

Hi Oupa,  We hear you, and we understand your experience felt only average, especially around the time it took to get you assigned to an agent. Waiting during the early stages of support can be frustrating, particularly when you’re already looking for help and want things resolved quickly. We also take note that once you were connected, the experience didn’t fully meet your expectations, and that overall flow into support is an important part of the customer journey that should feel smoother. Thank you for sharing this with us, feedback like this helps highlight where the process needs improvement. Warm regards,
 Webafrica Crew