I had an issue with placing an order using online and it referred me to WhatsApp number that was not working

Hi Thembi,

Thank you for sharing your feedback. We understand how frustrating it must have been to encounter difficulties when trying to place your order online and then be directed to a WhatsApp channel that was temporarily unavailable. We appreciate your patience while the issue was being resolved.
It’s great to hear that once the WhatsApp service was restored, you found it user-friendly and were able to get your issue resolved successfully. Feedback like this helps us understand both where we can improve and what is working well for our customers.
We look forward to continuing to provide convenient and effective support across all our service channels.

Warm regards,
The Webafrica Crew