BB
Bheki B
1 reviews | Active since Apr 2026
11 May 2026, 08:35
I had an issue with ...
I had an issue with the connection but the agent was able to log a ticket for me within 2 minutes and guaranteed me that I will be credited for the lost time without connection 😊
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Webafrica's replyOfficial
11 May 2026, 09:45Hi Bheki, we’re really glad to hear that your issue was handled quickly and that the agent was able to log a ticket within minutes. Fast escalation like that makes a big difference when you’re dealing with a connection problem, so it’s great that you felt supported right away.
It’s also good to know there’s clarity around compensation for the lost connectivity time, as that helps bring reassurance while the issue is being resolved.
If you need any further assistance while the ticket is being worked on, the support team will be available to keep you updated and help where needed.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 May 2026, 09:45
Official
Hi Bheki, we’re really glad to hear that your issue was handled quickly and that the agent was able to log a ticket within minutes. Fast escalation like that makes a big difference when you’re dealing with a connection problem, so it’s great that you felt supported right away.
It’s also good to know there’s clarity around compensation for the lost connectivity time, as that helps bring reassurance while the issue is being resolved.
If you need any further assistance while the ticket is being worked on, the support team will be available to keep you updated and help where needed.
Warm regards,
Webafrica Crew
Webafrica Crew