MS
Myrelle S
1 reviews | Active since Apr 2024
27 Aug 2026, 16:26
I had a query about the fibre that was down for 2 days and the faulty royter was replaced within 24 hours
I had a query about the fibre that was down for 2 days and the faulty royter was replaced within 24 hours. Zanele managed to find the delivery guy and it was tracked in minutes Thanks
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Replies (1)
Webafrica's replyOfficial
27 Aug 2026, 16:32Hi Myrelle,
We're pleased to know that Zanele took ownership of the situation and helped move things along quickly, particularly with tracking down the replacement router and confirming its delivery. Having clear visibility when you're waiting to get back online can make a big difference. We’ll keep strengthening the way we manage service and equipment issues, with a focus on proactive support and keeping customers informed throughout the process.
Manage your fibre in seconds, anytime, anywhere with the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
We're pleased to know that Zanele took ownership of the situation and helped move things along quickly, particularly with tracking down the replacement router and confirming its delivery. Having clear visibility when you're waiting to get back online can make a big difference. We’ll keep strengthening the way we manage service and equipment issues, with a focus on proactive support and keeping customers informed throughout the process.
Manage your fibre in seconds, anytime, anywhere with the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply27 Aug 2026, 16:32
Official
Hi Myrelle,
We're pleased to know that Zanele took ownership of the situation and helped move things along quickly, particularly with tracking down the replacement router and confirming its delivery. Having clear visibility when you're waiting to get back online can make a big difference. We’ll keep strengthening the way we manage service and equipment issues, with a focus on proactive support and keeping customers informed throughout the process.
Manage your fibre in seconds, anytime, anywhere with the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
We're pleased to know that Zanele took ownership of the situation and helped move things along quickly, particularly with tracking down the replacement router and confirming its delivery. Having clear visibility when you're waiting to get back online can make a big difference. We’ll keep strengthening the way we manage service and equipment issues, with a focus on proactive support and keeping customers informed throughout the process.
Manage your fibre in seconds, anytime, anywhere with the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
Warm regards,
Webafrica Crew
Webafrica Crew