VB
VIRGINIA B
1 reviews | Active since Jan 2022
01 May 2026, 17:13
I had a query about my billing
I had a query about my billing. Phiwokuhle explained my billing process and the reason for different amounts being deducted very thoroughly. Super helpful and impressive. Thank you so much for assisting me and resolving my query and so efficiently.
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Replies (1)
Webafrica's replyOfficial
04 May 2026, 11:53Hi Virginia,
Thank you for taking the time to share your feedback with us. We truly appreciate you highlighting how Phiwokuhle thoroughly explained your billing process and clarified the reasons for the different amounts deducted, helping turn what could have been a confusing query into a clear and efficient resolution.
Clear explanations and patient guidance are essential when it comes to billing matters, and your experience reflects the standard of support we aim to deliver. Your feedback will be shared with our Service Quality Team to recognise Phiwokuhle’s professionalism and reinforce this level of helpful, efficient service.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback with us. We truly appreciate you highlighting how Phiwokuhle thoroughly explained your billing process and clarified the reasons for the different amounts deducted, helping turn what could have been a confusing query into a clear and efficient resolution.
Clear explanations and patient guidance are essential when it comes to billing matters, and your experience reflects the standard of support we aim to deliver. Your feedback will be shared with our Service Quality Team to recognise Phiwokuhle’s professionalism and reinforce this level of helpful, efficient service.
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 11:53
Official
Hi Virginia,
Thank you for taking the time to share your feedback with us. We truly appreciate you highlighting how Phiwokuhle thoroughly explained your billing process and clarified the reasons for the different amounts deducted, helping turn what could have been a confusing query into a clear and efficient resolution.
Clear explanations and patient guidance are essential when it comes to billing matters, and your experience reflects the standard of support we aim to deliver. Your feedback will be shared with our Service Quality Team to recognise Phiwokuhle’s professionalism and reinforce this level of helpful, efficient service.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback with us. We truly appreciate you highlighting how Phiwokuhle thoroughly explained your billing process and clarified the reasons for the different amounts deducted, helping turn what could have been a confusing query into a clear and efficient resolution.
Clear explanations and patient guidance are essential when it comes to billing matters, and your experience reflects the standard of support we aim to deliver. Your feedback will be shared with our Service Quality Team to recognise Phiwokuhle’s professionalism and reinforce this level of helpful, efficient service.
Warm regards,
Webafrica Crew