LF
Lusanda F
1 reviews | Active since Sept 2026
16 Sept 2026, 14:02
I give the company a 1 star rating because I haven't had a connection since Sunday the 13th
I give the company a 1 star rating because I haven't had a connection since Sunday the 13th. Today I was told the company cannot proceed with maintenance due to safety concerns.
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Replies (1)
Webafrica's replyOfficial
16 Sept 2026, 14:15Hi Lusanda,
We understand how frustrating it is to have been without a connection since Sunday the 13th, particularly after being advised that the maintenance could not proceed due to safety concerns.
We understand how frustrating it is to have been without a connection since Sunday the 13th, particularly after being advised that the maintenance could not proceed due to safety concerns.
Our teams are actively working on the fault and the necessary steps are being taken to address the issue. We’ve also submitted a refund request for further processing.
We appreciate your patience while the fault and refund request are being attended to.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply16 Sept 2026, 14:15
Official
Hi Lusanda,
We understand how frustrating it is to have been without a connection since Sunday the 13th, particularly after being advised that the maintenance could not proceed due to safety concerns.
We understand how frustrating it is to have been without a connection since Sunday the 13th, particularly after being advised that the maintenance could not proceed due to safety concerns.
Our teams are actively working on the fault and the necessary steps are being taken to address the issue. We’ve also submitted a refund request for further processing.
We appreciate your patience while the fault and refund request are being attended to.
Warm regards,
Webafrica Crew
Webafrica Crew