I gave them a 4 star...

Hi Francis,

 We appreciate the recognition while also understanding that there's always an opportunity to do better. Feedback like yours gives us a useful perspective on where we can continue raising the standard of our service. We value your support and will keep looking for ways to improve the customer experience across every interaction.

Everything you need to manage your internet is right in your pocket with the Webafrica app Webafrica Mobile App Guide  (Latest App version: 2.1.14) 

Warm regards,
Webafrica Crew