I felt they took lon...

Hi Tshepiso, we hear you on this, and we can understand why that felt frustrating. Waiting longer than expected for assistance already tests your patience, and then getting a different message on installation costs when the team arrives creates confusion and puts you in an uncomfortable position on the spot. That kind of mismatch between what you were told and what happens on the day shouldn’t happen, especially when you’re trying to get set up smoothly. What we can do from here is help you get clarity on exactly where the breakdown happened, whether it was the initial communication around the installation fee or how it was handled on-site. The best next step would be to review your order details and the installation notes so we can confirm what was communicated and why there was a difference. If you’d like, you can share your account details via private message so we can look into this properly and guide you on the correct resolution path, including whether any adjustment or clarification is needed. Warm regards,
 Webafrica Crew