M
Mzwabantu
1 reviews | Active since Mar 2026
27 Mar 2026, 15:48
I experience connect...
I experience connection problems frequently and Webafrica app is not user friendly
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
27 Mar 2026, 16:33Hi Mzwabantu,
Thank you for sharing your experience. We understand how important it is to stay connected, and we’re sorry for the inconvenience you’re facing. While we try our best to ensure minimal downtime, we do rely on third-party fibre infrastructure providers such as Vumatel to provide internet connectivity. At times, downtime can occur due to unforeseen circumstances such as fibre cable damage from construction, excavation, or physical incidents.
We see that a line fault was logged due to the LOS light flashing red, which indicates there is a fault with your line. Our team that handles line faults is actively following up and will keep you updated by SMS as the issue progresses.
If you notice any further issues or need assistance while the team works on resolving your fault, please send us a direct message on Hello Peter. We’re always happy to help.
Your feedback will also be submitted to our service quality team to review, so we can continue improving our service.
Warm regards,
Webafrica Crew
Thank you for sharing your experience. We understand how important it is to stay connected, and we’re sorry for the inconvenience you’re facing. While we try our best to ensure minimal downtime, we do rely on third-party fibre infrastructure providers such as Vumatel to provide internet connectivity. At times, downtime can occur due to unforeseen circumstances such as fibre cable damage from construction, excavation, or physical incidents.
We see that a line fault was logged due to the LOS light flashing red, which indicates there is a fault with your line. Our team that handles line faults is actively following up and will keep you updated by SMS as the issue progresses.
If you notice any further issues or need assistance while the team works on resolving your fault, please send us a direct message on Hello Peter. We’re always happy to help.
Your feedback will also be submitted to our service quality team to review, so we can continue improving our service.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply27 Mar 2026, 16:33
Official
Hi Mzwabantu,
Thank you for sharing your experience. We understand how important it is to stay connected, and we’re sorry for the inconvenience you’re facing. While we try our best to ensure minimal downtime, we do rely on third-party fibre infrastructure providers such as Vumatel to provide internet connectivity. At times, downtime can occur due to unforeseen circumstances such as fibre cable damage from construction, excavation, or physical incidents.
We see that a line fault was logged due to the LOS light flashing red, which indicates there is a fault with your line. Our team that handles line faults is actively following up and will keep you updated by SMS as the issue progresses.
If you notice any further issues or need assistance while the team works on resolving your fault, please send us a direct message on Hello Peter. We’re always happy to help.
Your feedback will also be submitted to our service quality team to review, so we can continue improving our service.
Warm regards,
Webafrica Crew
Thank you for sharing your experience. We understand how important it is to stay connected, and we’re sorry for the inconvenience you’re facing. While we try our best to ensure minimal downtime, we do rely on third-party fibre infrastructure providers such as Vumatel to provide internet connectivity. At times, downtime can occur due to unforeseen circumstances such as fibre cable damage from construction, excavation, or physical incidents.
We see that a line fault was logged due to the LOS light flashing red, which indicates there is a fault with your line. Our team that handles line faults is actively following up and will keep you updated by SMS as the issue progresses.
If you notice any further issues or need assistance while the team works on resolving your fault, please send us a direct message on Hello Peter. We’re always happy to help.
Your feedback will also be submitted to our service quality team to review, so we can continue improving our service.
Warm regards,
Webafrica Crew
Best regards,