TM
Thenjiswa M
1 reviews | Active since Dec 2024
20 Apr 2026, 20:21
I experience an outa...
I experience an outage from Thursday, tried to log the fault since then, but after I spoke to the consultant Ephraim today, my complaint was logged and he treated me with dignity.
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Webafrica's replyOfficial
21 Apr 2026, 08:45Hi Thenjiswa, we understand how disruptive an outage can be, especially when it continues over a few days and support attempts don’t immediately result in a logged fault. That can be incredibly frustrating. It’s good to hear that Ephraim was able to assist, log the complaint, and treat you with the dignity and respect you deserve throughout the interaction. That level of support is exactly what should be experienced consistently. The outage report is now formally logged, and it will be attended to as part of the active restoration process. If there are any updates or further information required, you’ll be kept informed through the usual support channels. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply21 Apr 2026, 08:45
Official
Hi Thenjiswa, we understand how disruptive an outage can be, especially when it continues over a few days and support attempts don’t immediately result in a logged fault. That can be incredibly frustrating. It’s good to hear that Ephraim was able to assist, log the complaint, and treat you with the dignity and respect you deserve throughout the interaction. That level of support is exactly what should be experienced consistently. The outage report is now formally logged, and it will be attended to as part of the active restoration process. If there are any updates or further information required, you’ll be kept informed through the usual support channels. Warm regards,
Webafrica Crew
Webafrica Crew