I don't care attitude

I did not pay my account this month as I was planning to cancel my account with webafrica as I have complained about my line not being stable. I did all their trouble shooting I can do myself, they did trouble shooting on their side and it was ok for 1 day. This is after I told them if they don't get it fixed this time I am going to look for a different service provider. I am an aspiring online English teacher and this line is costing me dearly with interviews and demo lessons. I am currently busy with one of their agents to try and find a better solution but the attitude is kinda I don't care if we lose a customer we have enough others. Please can someone who really care about customer service contact me? The other problem I have a possible better solution will cost me extra money I am very very frustrated. Plus as I told this agent that webafrica don't have the best reputation under the online teaching community he did not even acknowledge that at all. This is the community you guys should really take care of as they need the better connections and high speed they earn more than the average South African.