SM
Samukelisiwe M
1 reviews | Active since Mar 2026
24 Mar 2026, 12:55
I do not know where to even begin 😭😭😭 it has been more than a month i made payments for this installation that only happened today
I do not know where to even begin 😭😭😭 it has been more than a month i made payments for this installation that only happened today. Every day when i enquired i was transferred from one agent to another 😭😭😭 i even reached a point where i requested for a cancellation and a refund. I am just glad that finally it’s done. Thank you PLEASE IMPROVE ON YOUR COMMUNICATION 👏🏿 let is be easy to track previous chats for agents so that everytime a client doesn’t have to start from scratch on one and the same issue. Thank you
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
24 Mar 2026, 13:01Hi Samukelisiwe, we completely understand how frustrating this experience must have been, and we’re relieved to hear that your installation is finally complete. It’s clear that being transferred between agents and having to start over with each enquiry caused unnecessary stress, and your feedback about improving communication and tracking previous chats is valuable.
Your experience highlights exactly where we need to make things smoother, and we’re committed to making it easier for our customers to have seamless support in the future. In the meantime, if you ever need guidance or assistance with your connection, our team is ready to help, no need to start from scratch.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply24 Mar 2026, 13:01
Official
Hi Samukelisiwe, we completely understand how frustrating this experience must have been, and we’re relieved to hear that your installation is finally complete. It’s clear that being transferred between agents and having to start over with each enquiry caused unnecessary stress, and your feedback about improving communication and tracking previous chats is valuable.
Your experience highlights exactly where we need to make things smoother, and we’re committed to making it easier for our customers to have seamless support in the future. In the meantime, if you ever need guidance or assistance with your connection, our team is ready to help, no need to start from scratch.
Warm regards,
Webafrica Crew
Webafrica Crew