E
Elrick
1 reviews | Active since Mar 2026
24 Mar 2026, 17:10
I dint like to be re...
I dint like to be referred every time because I need to explain x xme self over again
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Replies (1)
Webafrica's replyOfficial
25 Mar 2026, 08:42Hi Elrick,
We completely understand how frustrating and exhausting it can be to be transferred multiple times and have to explain your situation over and over again. That kind of experience can be very discouraging, especially when you just want your issue resolved efficiently. Feeling unheard or having to repeat yourself can be stressful, and it’s understandable that this left a negative impression.
We’ve shared your feedback with the Service Quality Team to review and improve the handover process between agents, ensuring smoother and more seamless support in the future. If you need further assistance, please feel free to send us a direct message on Hello Peter, and we’ll make sure your concerns are addressed promptly.
Thank you for taking the time to share your experience. Your feedback helps us improve and provide better service for all our customers.
Kind regards,
Webafrica Team
We completely understand how frustrating and exhausting it can be to be transferred multiple times and have to explain your situation over and over again. That kind of experience can be very discouraging, especially when you just want your issue resolved efficiently. Feeling unheard or having to repeat yourself can be stressful, and it’s understandable that this left a negative impression.
We’ve shared your feedback with the Service Quality Team to review and improve the handover process between agents, ensuring smoother and more seamless support in the future. If you need further assistance, please feel free to send us a direct message on Hello Peter, and we’ll make sure your concerns are addressed promptly.
Thank you for taking the time to share your experience. Your feedback helps us improve and provide better service for all our customers.
Kind regards,
Webafrica Team
Webafrica's reply25 Mar 2026, 08:42
Official
Hi Elrick,
We completely understand how frustrating and exhausting it can be to be transferred multiple times and have to explain your situation over and over again. That kind of experience can be very discouraging, especially when you just want your issue resolved efficiently. Feeling unheard or having to repeat yourself can be stressful, and it’s understandable that this left a negative impression.
We’ve shared your feedback with the Service Quality Team to review and improve the handover process between agents, ensuring smoother and more seamless support in the future. If you need further assistance, please feel free to send us a direct message on Hello Peter, and we’ll make sure your concerns are addressed promptly.
Thank you for taking the time to share your experience. Your feedback helps us improve and provide better service for all our customers.
Kind regards,
Webafrica Team
We completely understand how frustrating and exhausting it can be to be transferred multiple times and have to explain your situation over and over again. That kind of experience can be very discouraging, especially when you just want your issue resolved efficiently. Feeling unheard or having to repeat yourself can be stressful, and it’s understandable that this left a negative impression.
We’ve shared your feedback with the Service Quality Team to review and improve the handover process between agents, ensuring smoother and more seamless support in the future. If you need further assistance, please feel free to send us a direct message on Hello Peter, and we’ll make sure your concerns are addressed promptly.
Thank you for taking the time to share your experience. Your feedback helps us improve and provide better service for all our customers.
Kind regards,
Webafrica Team