AA
Angie A
1 reviews | Active since Jul 2022
09 Apr 2026, 19:17
I didn't have internet for nearly 3 weeks
I didn't have internet for nearly 3 weeks. I was fed up and angry and defeated. Andiswa was my only real assistance. I finally had someone who was patient and supportive and who really cared helping me. I am eternally grateful for Andiswa, but Im am disgusted by Webafrica
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Webafrica's replyOfficial
10 Apr 2026, 08:58Hello Angie,
Three weeks without internet is a very long time, especially when you rely on it for daily life. Feeling fed up, angry, and defeated along the way is completely understandable, and no customer should ever have to go through that.
We're truly glad that Andiswa was finally able to step in and offer the patient, supportive, and caring help you deserved from the start. At the same time, we recognise that one good experience doesn't erase weeks of frustration. Your honest feedback has been shared with our service quality team for a full review.
If you're open to it and still need any further assistance, please send us a direct message on Hello Peter with your account details, and we'll make sure your concerns are addressed properly.
Warm regards,
Webafrica Crew
Three weeks without internet is a very long time, especially when you rely on it for daily life. Feeling fed up, angry, and defeated along the way is completely understandable, and no customer should ever have to go through that.
We're truly glad that Andiswa was finally able to step in and offer the patient, supportive, and caring help you deserved from the start. At the same time, we recognise that one good experience doesn't erase weeks of frustration. Your honest feedback has been shared with our service quality team for a full review.
If you're open to it and still need any further assistance, please send us a direct message on Hello Peter with your account details, and we'll make sure your concerns are addressed properly.
Warm regards,
Webafrica Crew
Webafrica's reply10 Apr 2026, 08:58
Official
Hello Angie,
Three weeks without internet is a very long time, especially when you rely on it for daily life. Feeling fed up, angry, and defeated along the way is completely understandable, and no customer should ever have to go through that.
We're truly glad that Andiswa was finally able to step in and offer the patient, supportive, and caring help you deserved from the start. At the same time, we recognise that one good experience doesn't erase weeks of frustration. Your honest feedback has been shared with our service quality team for a full review.
If you're open to it and still need any further assistance, please send us a direct message on Hello Peter with your account details, and we'll make sure your concerns are addressed properly.
Warm regards,
Webafrica Crew
Three weeks without internet is a very long time, especially when you rely on it for daily life. Feeling fed up, angry, and defeated along the way is completely understandable, and no customer should ever have to go through that.
We're truly glad that Andiswa was finally able to step in and offer the patient, supportive, and caring help you deserved from the start. At the same time, we recognise that one good experience doesn't erase weeks of frustration. Your honest feedback has been shared with our service quality team for a full review.
If you're open to it and still need any further assistance, please send us a direct message on Hello Peter with your account details, and we'll make sure your concerns are addressed properly.
Warm regards,
Webafrica Crew