I did an upgrade on my line and things didn't go as planned

Item: Webafrica
Rating: 5
Author: Gary F

I did an upgrade on my line and things didn't go as planned. I was sitting without internet for 10 days while being pushed from pillar to post by webafrica. I was about to Destroy their modem and face the music later on but just then in comes Balablwa the first person who took their time to understand the issue and not just say I'm transferring your chat to someone else, she showed complete knowledge of her company's products and she had the technical ability to back her up. She was patient with me as we went through everything to find out where the issue was and even called to ensure that the line was now working and everything was sorted. 1 Balablwa is worth 50 of their other employees. I hope they know about the diamond that sits in the rough at their offices

Helpful (0)

Replies (1)

Webafrica's replyOfficial

19 May 2026, 08:18

Hi Gary,

Being left without internet for 10 days during a line upgrade, while being passed between different channels, would have been incredibly frustrating, especially when all you needed was clear ownership and a proper resolution. It’s completely understandable that the experience reached a breaking point before things finally turned around.

What makes your feedback especially meaningful is the difference Balablwa’s approach made. Taking the time to fully understand the issue, applying strong technical knowledge, staying patient throughout the troubleshooting process, and following up to make sure everything was working properly reflects the kind of support experience customers should receive from the start.

We’re really glad your connection was ultimately restored and that someone stepped in with the care, accountability, and expertise needed to get things resolved properly. Thank you for sharing such a detailed and honest experience with us.

Warm regards,
Webafrica Crew

Webafrica's reply19 May 2026, 08:18

Official

Hi Gary,

Warm regards,
Webafrica Crew