L
Lerato
1 reviews | Active since Apr 2026
23 Apr 2026, 13:28
I contacted webafrica regarding fibre installation
I contacted webafrica regarding fibre installation. Unfortunately the couldn't provide service at my complex. It was difficult to get feedback at first because I was communicating with agents through the web portal. I got the impression that none of those agents were local and they couldn't readily provide feedback. Communication was much better once I started using the option of chatting to agents on WhatsApp. Although, I never tried the service I still found the local staff very helpful and friendly.
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Webafrica's replyOfficial
23 Apr 2026, 13:34Hi Lerato, we understand how frustrating it must have been trying to get clear feedback during your fibre enquiry, especially when communication felt slow and unclear at the start. Not being able to proceed with installation at your complex, while also struggling to get timely updates, can definitely impact the overall experience. It’s good to hear that once you moved over to WhatsApp, the communication improved and that the team you interacted with was helpful and friendly. That shift in experience makes a real difference, even when the outcome isn’t what you initially hoped for. If your area becomes serviceable in the future or if you’d like us to double-check availability again, feel free to reach out and we’ll gladly assist further. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply23 Apr 2026, 13:34
Official
Hi Lerato, we understand how frustrating it must have been trying to get clear feedback during your fibre enquiry, especially when communication felt slow and unclear at the start. Not being able to proceed with installation at your complex, while also struggling to get timely updates, can definitely impact the overall experience. It’s good to hear that once you moved over to WhatsApp, the communication improved and that the team you interacted with was helpful and friendly. That shift in experience makes a real difference, even when the outcome isn’t what you initially hoped for. If your area becomes serviceable in the future or if you’d like us to double-check availability again, feel free to reach out and we’ll gladly assist further. Warm regards,
Webafrica Crew
Webafrica Crew